At Comforts BD, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read the following policy carefully to understand how refunds and returns are handled.

2. Return Eligibility

We accept returns or exchanges within 3 days of receiving your order, provided that:

• The item is unused, unwashed, and in its original packaging.

• You have the invoice or order number as proof of purchase.

• The product is not part of any clearance sale or discounted promotion (such items are non-refundable).

3. Non-Returnable Items

We cannot accept returns for:

• Innerwear, lingerie, or undergarments (for hygiene reasons).

• Custom or personalized items.

• Gift cards or digital products.

4. Return Process

To start a return, please contact us at support@comfortsbd.com or through our Facebook page within 3 days of delivery.
We will guide you through the return process and provide the return address.

Note: You must cover the delivery cost for returning the product unless it was a mistake from our end (e.g., wrong or damaged item).

5. Refund Process

Once your returned item is received and inspected, we will:

• Approve your refund if the item meets the criteria.

• Issue a refund via the original payment method (bKash, Nagad, card, or cash on delivery).
  Refunds typically take 3–7 business days to process.

6. Damaged or Wrong Product

If you receive a damaged, defective, or wrong product, please contact us within 24 hours of receiving your order.
We will replace the item or issue a full refund (including shipping cost).

7. Order Cancellation

You can cancel your order before it is shipped by contacting our support team.
Once the order is dispatched, it cannot be canceled.